Tamsen Z accepts returns on orders within the United States for items eligible for return in accordance with this Return Policy.
- Products purchased are eligible for return for a full refund within 5 days from the date that the product was delivered to you.
- Custom products are not eligible for return or a refund.
- Sizing and adjustments are considered custom and result in the product being not eligible for return or refund.
Your products must be returned in the original packaging, including any boxes and other signature packaging materials. Certificates and authenticity cards should be included where provided. If your order did not include the proper packaging please email [email protected]
Any returned products which are damaged, do not include the packaging materials, or are altered may not be accepted and refunds will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by Tamsen Z. Refunds are generally processed within 2-4 weeks of when the returned item is received.
For international orders, the costs of shipping and any import taxes and duties paid are non-refundable.
Products that are received damaged should be reported immediately to [email protected]. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Tamsen Z will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Damaged or faulty products, as determined by the above, will be repaired. Where possible we will offer to repair the faulty item. If a product cannot be repaired, you are entitled to a full refund.
If you return or send to Tamsen Z any product that is not eligible for return or refund in accordance with these Terms and Conditions, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).
If you would like to return a Product not listed above, please request a return shipping label via email [email protected]
Simply affix the return label to the outside of the box per the instruction. International orders should email [email protected] to prevent any delays with clearing international customs.
Our free return shipping does not apply to items outside the country to where they were originally shipped.
We prefer our products are returned to Tamsen Z using the provided return labels to ensure the products are protected and insured. However, you may return goods at your sole risk and expense using any safe and secured means. We do request that you contact us at [email protected] regarding such returns. Please note that Tamsen Z will not accept liability for any goods returned to us outside our own return labels.